Live where you want to live and live with confidence.

Home FAQ
FAQ

Please review the list of frequently asked questions below.  If your question is not covered, then please contact us.

 

1. What type of funding is available for mobility products?

2. How do I qualify for ADP funding?

3. Do Insurance plans cover the purchase?

4. Do you offer a payment plan?

5. Do you install grab bars?

6. Do you rent equipment?  

7. Can I purchase my rental equipment?

8. How Do I Charge My Scooter Battery?

9. How Long Should I Charge My Battery?

10. How Do I Store My Scooter for the Winter?

11. I'm New In the Area, Where Can I Get My Equipment Serviced?

 

  • What type of funding is available for mobility products?

If you qualify, the Assistive Devices Program covers approximately 75% of a basic mobility device up to their specified ceiling amount.  If you are a Veteran, Veterans Affairs may also cover some of the cost.  Some service clubs may also provide assistance with funding.

Back to top

 

  •  How do I qualify for ADP funding

As a permanent resident of Ontario, you would require the use of the mobility equipment on a regular daily basis.  The equipment must provide mobility primarily within the place of residence and the condition requiring the use of the mobility device must last longer than six months.  A therapist, registered as an authorized with the ADP Program, will assess your physical needs for the mobility equipment.  To initiate this process, you can call Closing the Gap Healthcare Group at (519) 370-2165.

It is important to note, that, the Ontario Government provides universal health care to its residents. As the Assistive Devices Program is administered by the Ministry of Health and Long-Term Care, it mandates procedures which must be followed by all parties involved with the process of providing a mobility device. It is the policy of the Assistive Devices Program that the therapist must provide the client with a list of vendors in their area. It is important to shop around and it is the CLIENTS choice as to whom they wish to deal. It is also stated by the Assistive Devices Program that while long-term care homes may enter into an agreement with a vendor to provide service to the facility, the choice of vendor to provide personal mobility devices must remain the CLIENTS. The choice is yours.

Back to top

 

  •  Do insurance plans cover the purchase?

Depending on your insurance coverage, they may cover the non-ADP portion of the equipment you require.  Green Shield, Department of Veterans’ Affairs and Workplace Safety and Insurance Board will accept billings from us.  Other insurance companies require an invoice indicating payment has already been made and reimbursement will be directed to the client.

Back to top

 

  • Do you offer a payment plan?

No, but we accept all major credit and debit cards.

Back to top

  • Do you install grab bars?

Yes, we install grab bars. We also install custom wooden rails that can be used around stairs, on decks or any place you need an extra hand.

Back to top

 

  • Do you rent equipment?

Yes, we have a full range of rental equipment including bathroom safety, ambulatory aids, and mobility aids. It is important to note however, that supplies of some seasonal equipment such as scooters or seasonal affective disorder lights can deplete quickly, and sometimes there are waiting lists, so it's wise to order early.

Back to top

 

  •   Can I purchase my rental equipment?

 Yes, we put one month's rental towards the purchase price of any piece of equipment you are currently renting.

Back to top

 

  •  How do I charge my scooter battery?

 

It is no longer necessary to completely discharge your scooter battery before recharging, however, it is advised to charge your battery when your indicator reads yellow.

Back to top

  • How long do I charge my scooter battery for?

Overnight is ideal to bring your battery back to full charge.

Back to top

 

  • How do I store my scooter in the winter?

Store your scooter and batteries in a dry area. Avoid leaving your scooter where temperatures could reach freezing. Your batteries should be charged once a month over the winter to maintain memory.

Back to top

 

  •  I am new to the area, where can I get my equipment serviced?

We service all makes and models, whether you have purchased the equipment from us or not.

Back to top